| Name of Complainant | |
| Date of Complaint | May 29, 2022 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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As per your bill dated 06-03-2022, we had an outstanding of Rs. 5302.92 for which a payment was made by cheque and the amount was debited from my account on 19/03/2022.
The next bill dated 06-04-2022 shows a bill amount of Rs. 5016.18 which shows payment for the previous month as “Rs.2945.28”. It shows an arrear of Rs. 2357.64. However, I have already attached the details of my payment of Rs. 5302.92. After contacting the airtel gallery I was asked to make a payment of Rs. 2660.00, which was made and I was told the issue will be sorted in 24 hours and maximum of 48hours.
The next bill dated 09-05-2022 again shows the amount as Rs. 5031.24 which shows the payment as Rs. 2660(which was made) but the arrears are still carried forward. Upon contacting the gallery numerous number of times, contacting airtel black relationship team number of times all responses I get are that the issue will be resolved in 24hours or 48 hours.
To an extent, one of the store managers in the Airtel gallery in Ghatkopar went on to state that “do not make any payments” till the issue is resolved.
And here we are today, my services have been de-barred. The airtel team are unwilling to restart my services upon explaining the issue to multiple executives since morning.
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