Amount of Rs 399 deducted but recharge did not occur

Name of Complainant	Aditya Singh
Date of Complaint	February 13, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Aditya Singh:

On February 7, 2019, I did a recharge of Rs 399 from my Airtel mobile app. Rs 399 deducted from my SBI credit card but mobile did not recharge.

Image Uploaded by Aditya Singh:

Consumer Complaints Court