| Name of Complainant | |
| Date of Complaint | June 29, 2022 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team , On 22 april 2022 i tried recharging my mobile from prepaid to post paid ,but the recharge failed.I have tried it 2 times. Both times it failed .but the amount of 706.82 has been debited from my account 2 times.please find attached my bank statement for reference showing that amount has been debited from my account.I called bank and they confirmed that from their side amount has been sent.i called jio fiber and they asked me to send mail to jio fiber customer care.
I have sent the detail as below .
I got a reply saying this below
“I understand your concern your amount debited but recharge failed for JioFiber connection.
I apologize for the inconvenience that you are facing.
Thank you for providing the required details.
I have captured all the details provided by you.
Please be rest assured your issue will be resolved at the earliest.
We appreciate your patience and understanding.”
The above message i got on 13 -jun-2022. After that there is no action .
I have provided all the details which i can provide . Even my bank account statement i have provided . But still why its taking so long to process refund ?
Date of Transaction:22-APR-2022
JIO Transaction ID: Not Available
JIO Order Reference Number:NO0000LBHXAC
Google PAY transaction id : CICAgODjlbXiTQ
UPI transaction id : 211200780351
Transaction Amount : 706.82
Date of Transaction:22-APR-2022
Transaction ID: Not available
Order Reference Number:Not available
UPI transaction id : 211200773903
BHIM transaction id : 211200773903
Transaction Amount : 706.82
my jio fiber number : + 918079622514
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