Amount debited from my account before entering the OTP and received by client

Name of Complainant Venugopalan
Date of ComplaintJuly 12, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Venugopalan:

I was trying to pay Rs. 5861 to my insurance premium to Star Health from my Federal bank account no. 11270100148986 but the amount was debited from my account before entering the OTP.. which is surprising and either the insurance company received this payment nor this amount credited back to my account.

attached the transaction details,

please arrange to transfer this payment back my above account number with Federal bank.

please note that I already paid to my insurance company through their gateway so do not transfer this payment to Star Health.

 

 

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