Amount debited from bank account but the status on app shows failed

Name of Complainant	Pooja Rawat
Date of Complaint	August 20, 2020
Name(s) of companies complained against	Dmart
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Pooja Rawat:

I had ordered few stuff from dmart with the order no.19948031 and I made online payment for the same through UPI

My account has been debited (Ref: transactn id: ICI3f784e326db7418ba27850298a268e38) but the status on the Dmart app show as “payment failed”

Please solved this issue as soon as possible

Image Uploaded by Pooja Rawat:

Amount debited from bank account but the status on app shows failed

Consumer Complaints Court