| Name of Complainant | |
| Date of Complaint | September 26, 2021 |
| Name(s) of companies complained against | PineLabs |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Ma’am,
I want to raise a complaint regarding one of the UPI transaction I have made from PhonePe app on 19-Jun-2021 of amount ₹1437. The amount is debited from my account but the beneficiary (PineLabs) is saying that it is not credited to their account. I have attached my bank statement and the Phone Pe screenshot.
Below is the transaction details –
Transaction amount – ₹1437
Transaction time – 19-06-2021 13:21
UTR No – 117070236697
I have already raised this issue with Beneficiary but they are asking for written confirmation from HDFC Bank on mail to plutus.support@pinelabs.com for investigating this issue.
Please request you to help me on this and provide us confirmation whether the amount is credited to the beneficiary bank account or not.
Thank you,
Chandra Kanth Bachu
