Amount debited but payment shown as tailed

Name of Complainant Abul kalam azad
Date of ComplaintMarch 7, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Abul kalam azad:

On 13/01/2023 I have made a payment of Rs.2000 through phonpe but payment shows as successful but amount not reached at merchant account. On 28/02/2023 I have made another payment of Rs. 10000 through phonpe same was showed as failed but balance deducted from my account but till date above mentioned amounts are not re credited in my account. In this regard I have approached to the phonpe authority in several times but till date they nothing has been done.

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