| Name of Complainant | |
| Date of Complaint | May 17, 2022 |
| Name(s) of companies complained against | |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Hi Team,
I have performed UPI payment Rs.2242 two times(Total Rs.4484) for electricity bill payment, the money debited from account and it is credited into merchant account. But the payment gateway page leads to error page and electricity board shows bill amount is pending. The merchant account is ICICI and maintained by Swipewire. When I checked with my bank they told that amount is credited into beneficiary account and they have given below details in mail.
Your transaction of Rs 2242 from ICICI Bank was successfully credited to the beneficiary ICICIMerchantServices account XXXXXXXXIPAY on 13/05/2022 15:00:38 with RRN 213326701253. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
Payee Information Name : ICICIMerchantServices
Mobile No : 9121212124
Account No : XXXXXXXXIPAY
IFSC Code : ICIC0DC0099
VPA : .ims@icici
Your transaction of Rs 2242 from ICICI Bank was successfully credited to the beneficiary ICICIMerchantServices account XXXXXXXXIPAY on 14/05/2022 21:05:10 with RRN 213429495256. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank
Name : ICICIMerchantServices
Mobile No : 9121212124
Account No : XXXXXXXXIPAY
IFSC Code : ICIC0DC0099
VPA : .ims@icici
Please assist me how to solve this issue or how to get back refund amount
Image Uploaded by Ponnamalai:
What about this issue.. is this solved