| Name of Complainant | |
| Date of Complaint | May 26, 2023 |
| Name(s) of companies complained against | IFB |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My IFB microwave oven’s control board becomes faulty right after the warranty period was over. IFB service man replaced it for a cost and he sold me the AMC saying all the cost will be covered in the future for similar issues. The same issue happened again after a few months and another IFB service man replaced the part. As per the contract note, all parts and service fees are covered. But the service person told me this control board is not covered and I had to pay him the cost of the part and service fee.
Immediately I received a message saying my ticket is canceled. So I contacted IFB customer care and they were not responding to my query and not escalating this issue. I feel like IFB company is aware of this scam and they are with scammers.
Dear Unni,
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at customerservice@ifbglobal.com, also you can call us on (customer care number 08045845678) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
Regards
IFB APPLIANCES