| Name of Complainant | |
| Date of Complaint | September 17, 2023 |
| Name(s) of companies complained against | Amazon basics |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To Whom It May Concern,
I am writing to file a formal complaint as a customer regarding my recent experience with a product and warranty claim. On March 27, 2022, I purchased an AmazonBasics LED TV from Amazon, and I expected a reliable and durable product. However, on July 15, 2023, the screen of the LED TV suddenly went black, rendering it unusable.
I was relieved to discover that my LED TV was covered by a 3-year warranty, and promptly filed a warranty claim in accordance with your company’s policies. Unfortunately, it has now been more than two months since I initiated the claim, and I have yet to receive any resolution or assistance.
This prolonged delay in addressing my warranty claim is not only frustrating but also unacceptable. I have made several attempts to reach out to your customer support for assistance, but I regret to inform you that I have not received the help I expected. It is disheartening to find that Amazon customer support team has not been responsive or helpful in resolving this issue.
I urge you to take immediate action to rectify this situation. My AmazonBasics LED TV is an essential part of my daily life, and I have been inconvenienced for far too long. I kindly request that you expedite the processing of my warranty claim and provide a suitable solution to repair or replace my LED TV as per the terms of the warranty agreement.
I believe in the quality of your products, and I hope that you will demonstrate a commitment to customer satisfaction by addressing my concerns promptly. Failure to do so will only tarnish the reputation of your company.
Please respond to this complaint at your earliest convenience and provide a clear timeline for the resolution of my warranty claim. I can be reached at 9915508978 or [email protected] for any further communication regarding this matter.
Sincerely,
Shubham Verma
