| Name of Complainant | |
| Date of Complaint | September 13, 2020 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a very old customer & using prime. I got some notification for renewal and
I paid through online banking, but I didn’t receive any confirmation from u .
I send several emails, but no useful reply. I have taken 3 months sub for my ongoing orders.
Today again I have taken 3 months prime sub.
Hi Team,
Thank you for contacting us!
The said transaction is successful and the funds have been remitted to the merchant’s account.
Below are the details for your reference.
General
Transaction TypeSALE
StatusSuccess
Date2020-04-12 10:25:04
Merchant Txn Id3VIeKRDQNMlmgC4k4l
Citrus Txn IdOL8807180581394769835
Source CTX092004001625181
Last Modified2020-04-12 10:26:45
Merchant NameAMAZON Amount999.00 INRPAY INDIA PRIVATE LIMITED
Customer Detail
Name
Phone No.
Address
UPI Handle
Payment Detail
Payment ModeNet Banking
Bank NameFederal Bank
Card No.
Card Name
Card Type
Expiry
Issuing Bank
Issuing Bank Country
PG Response
Payment GatewayCitrus Plus (NB)
Auth Id Code61487848
Issuer Reference No.092004001625181
PG Transaction Id092004001625181
Response Code0
MessageSUCCESS
Thanks and Regards,
Manoj Pawar
Bank Support Team
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Ticket details –
Ticket ID: RQID-1235229
Subject: [RQID-1235229]: FENET TRANSACTION ISSUE
Department: Digital Products
Ticket type: Issue
Priority: Low
Status: Closed
You can update or reply to your ticket online at :
https://servicedesk.federalbank.co.in/servicedesk/
