| Name of Complainant | |
| Date of Complaint | April 27, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had bought a Phillips monitor on 15th of April. Within 5 days, there was screen bleeding issue and IPS glow issue. There was a 7 day replacement guarantee by the seller APPARIO retail pvt ltd.
Later I figured out that this was the last stock available and looking at their packaging box of the monitor, this one was used before and had issues. I opted for a refund since replacement wasn’t available since there was no stock. The initial return was scheduled on 23rd April, which was not picked up. The driver has updated verification failed even without contacting me. Contacted Amazon customer care, rescheduled it for 25th April. Again the same thing happened. Again made the customer care file a complaint and rescheduled it for 26th April. The driver gives a single ring purposely so that I cannot pick it up. Then he messages me that he is confused about the location. My location is clearly given in the address and yet I texted him. But no reply. The delivery agent and the seller APPARIO RETAIL are purposely doing this. Since they don’t want to take this last stock back. Please help.
