Name of Complainant	Patitapaban Sarangi
Date of Complaint	February 6, 2022
Name(s) of companies complained against	Amazon India
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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I purchased lenevo i7 laptop exchanging Dell i5 laptop on 26th Jan through my credit Amazon ICICI Credit card.(Tracking ID: 276635551495)
New laptop package cancelled on 29th Jan by Courier delivery person named Vignesh(Mob: 9880366251)showing that laptop has two holes.
The delivey person was more interested to check the holes instead of laptop functionality. I showed him laptop ON/OFF and page navigation with
the help of internet along with Battery back up 3 to 4 hours. Once the Delivery person cancelled, I asked help from cutomercare to technical team(Asha and her manager)
adding the screen shots of the exchange laptop. The technical team convinced and again processed for redelivering laptop again on 30th Jan. The second time
same delivery person came to give the new laptop and showed me message that instead of exchange of Dell laptop, new laptop lenevo i7 mentioned for exhange.
I told Delivery person to wait and discuss the issue with customercare and try to resolve the issue. He did not listen to me. The delivery peson quickly rejected the package
for the second time showing that new laptop mentioned for the exchange.

I agained called customer care on 30th jan after package got cancelled. Customercare found it first time deliver mistake was delivery person.
Second time delivery mistake was techinical team which placed the order for exhange of new lenevo laptop i7.After second time rejection, the
Customercare person told me that you package will be cancelled permanenetly. You will return money 3to 5 working days.

Everybody doing the job for name sake . At the end customer is not happy. I am in deep mental depression since 5 days due to Amazon miscommunication. Who will pay for that pain ?

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