Name of Complainant	Aashim
Date of Complaint	July 30, 2020
Name(s) of companies complained against	Amazon
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear Amazon Escalation Team,

I am a customer of your esteemed services since 2014. I am a Prime user of Amazon.

Please refer Order ID: 404-4778460-8379547, I received a defective item so I issues a re turn request on Thursday 23^rd of July 2020, the return pickup was scheduled for Friday 24^th of July 2020, but sadly no one came for the return pickup, I again contacted the customer support on Friday 24^th of July 2020, the customer support agent again scheduled the return pickup for Saturday 25^th of July 2020 but again no one came for the return pickup, I contacted the customer support again and I was given assurance that positively the return will be picked up by Sunday 26^th of July 2020, but again sadly no one came for the return pickup, I again contacted the customer support, the customer support agent escalated the case and again scheduled the return pickup for 27^th of July 2020, but no one has came till date for the return pickup. I was told by the customer support agent that if the return package is not picked up by Tuesday 28^th of July 2020 a refund will be issued from amazon side.

Its very sad that none of the customer support agent solved the issues but instead gave false promises and assurances. It really saddens me to see that Amazon services are getting degraded and that Amazon is encouraging fraud and cheat sellers.

Sir/Mam, I have all the chat records, I am attaching some chat screenshots for your ready reference.

Details for the order:

Order ID: 404-4778460-8379547

Amazon Return ID: DS8Z7PqkRRMA

Pickup Tracking ID: 554206140

I am humbly requesting Amazon to kindly pick up the return parcel and issue the refund.

Hoping for your cooperation and a reply from your side.

Best Regards

Aashim Soni

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