| Name of Complainant | |
| Date of Complaint | October 22, 2022 |
| Name(s) of companies complained against | Self employed |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is in reference to the way Amazon is handling an international “wishlist” purchase and shipment. There are many reasons why someone would want their personal information hidden, and that should be respected. Up until recently, Amazon appeared to be doing just that until the last 2 shipments, one in Sept 2022, which was somehow resolved by someone at Amazon and did not care to divulge how, and now with this Oct 2022 order & shipment (Order # ***-*******470023).
First, I was hung up on by the last Amazon CS agent. I know I kept calling, hours and hours of time, over 6 days, trying to figure out why the shipping on the order was so messed up. Sensing Amazon was behind this all along and confirmed by Amazon CS agent Colin M, I continued to press my case with no resolution, the shipment is still stuck in a DHL “Clearance event” (DHL tracking numbers: *****62020 & *****72052). Something is definitely wrong with the way Amazon has set up international shipping with DHL. All I know is from April 2020 to Aug of 2022 we never had an issue with shipments, using Amazon, from the US to Romania. And now we do. We checked the EU regulations and nothing changed that would affect our orders to Romania. Also, in the last month (Oct 2022) we have used other shipping companies besides DHL, using different online companies that ship internationally, rather than Amazon, with ZERO issues. Something stinks and it is coming from the halls of Terry Av N.
We were told by Amazon, that there was nothing they could do. We were told by DHL.ro that Amazon needed to fix their waybill. In the meantime, I am out $250, my family is without the blankets and gifts I sent, the shipment is in limbo for however long …, and all we can do is wait for DHL to send the shipment back to Amazon so I can get a refund? – if I can get a refund.
Amazon is so huge, I doubt this will go anywhere. But I will post to as many sites as possible.
Image Uploaded by Thomas Crandall: