| Name of Complainant | |
| Date of Complaint | November 8, 2020 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered something worth Rs10K that needed to be returned. The think did not come with a price tag when delivered . But amazon’s return service/ software system make price tag mandatory. We have so far logged 6 different requests . But none of them did pick up the item.
I think Amazon India has the lousiest customer service ever in the history of ecommerce. Here are the reasons why I think that way
The only mode of communicating your issues is chatting or calling the same chat person. The people employed for this are not knowledgeable, provide false information or are fraudulent .
They will mislead with false promises. The only term frequently used is ‘Dont worry’ . haha 🙂
Amazon.in does not provide any actual email id for returns or responses.
there are couple of emails that I got searching online like cs-reply and return@amazon.in. But none of them are responsive. One can only expect automated replies.
Their return pick up system is the lousiest piece of all. Most of amazon items will not have a price tag or individual bar code. But the app that the pick up guy( agent ) uses has that as a mandatory requirement.
