| Name of Complainant | |
| Date of Complaint | October 31, 2020 |
| Name(s) of companies complained against | Amazon and Samsung |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased Samsung m31s from Amazon on 3rd October ,from yesterday evening my mobile is locked and there is a message in a screen “we are sorry that you received a defective product, please contact Amazon customer service,by tapping contact us on tap menu .. and i cant access my mobile ,when i am entering a pin it’s getting incorrect message. I have called many times in Amazon customer service and they all are giving me different types of information. As you can see in attachment the message is from Amazon . When i have contacted Samsung service center they informed me it’s a bug from Amazon . It’s unethical activitie done by Amazon i have paid for my mobile and they cannot locked my mobile it has been more then 12+ hours .i am 1150 km away from my hometown and for returning i need my mobile ..i am stucked and this i a type of mental torture.
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