Name of Complainant	Shubham Gupta
Date of Complaint	October 31, 2020
Name(s) of companies complained against	Amazon, Amazon India
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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• 1.Order of Samsung Mobile phoneM51- Order id-405-4811535_8859551 placed at 17 October,2020 from Amazon which was delivered on 19 October,2020
  2.Total amount paid-17499 after applying HDFC discount and there was an exchange of an old phone redmi y2.
  3.Complaint raised on 19 October, 2020 infront of the delivery boy where he agreed that the box was unsealed and there was a lifebuoy soap instead of a mobile phone. also we currently  do not have any mobile phone box or soap with us it was then and there returned to the delivery boy.
  4.After a full week wait and continously contacting amazon lastly on26 October 2020 we got the amazon reply as there will be no refund and no exchange and the investigation is complete  from our side.
• Complaint raised on linkdin and twitter no action taken.
• My money is in danger and amazon customer service has closed this case and I don’t have any anything currently with me, all taken up by delivery boy on same day.

Image Uploaded by Shubham Gupta: