Amazon customer service is not helping properly they disconnect the call and not giving refund

Name of Complainant Jayant sharma
Date of ComplaintJuly 2, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Jayant sharma:

Amazon is not providing refund .
I have ordered a smartwatch on 10june and received it on 11june
And then i checked it i didn’t found it as good so i placed a return and they gave a return date of 18june but order is not pickup by someone and i have also complaint about that then they gave a date of 21 june and order is picked by a delivery boy with proper checkup and he received item in good condition then Amazon received this order on 24 june after that i have complaint about refund but they said that they received an another product .how it is possible when an delivery boy checked that product and find it i n good state but the customer care didn’t respond properly they disconnect call many times.
But my refund is not transferred yet .so kindly help me
Below you can get order details
jayant sharma
Shree khandal hostel
jhalana dungari
JAIPUR, RAJASTHAN 302004
India

Order date

10-Jun-2022

Order #

406-5834082-3875547

Order total

4,499.00 (1 item)
Product name -amazefit bip pro smartwatch

Image Uploaded by Jayant sharma:

Amazon customer service is not helping properly they disconnect the call and not giving refund

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