| Name of Complainant | |
| Date of Complaint | September 25, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked airtel xstream fiber on dated 28-08-2022 paid for 6 Month plan.
The Airtel Representative visited me home, took my ID card, and took a photo. They are promised next day installation, but till date after 25 days (almost a month’s time), No installation has been done. The representative stopped responding to my calls.
Same irritating emails and SMS received on a daily basis for the past 25 days.
Email content:
” Dear Customer,
Warm greetings from Airtel!
I am your Airtel experience advisor.
I am writing in response to your email about a new connection installation for your Airtel caf number xxxx0447725512
We regret the inconvenience caused due to delay on your request. We would like to inform you that your request is still in progress. It’s the priority of our team to resolve it as early as possible and we will keep you informed on this.
We thank you for your patience on this”
SMS:
” Hi, We’re sorry for the delay caused in your new Airtel Xstream fiber installation. Our team is upgrading the network in your area and will contact you within 72 hrs. It is our priority to bring you on-board with our services”
In Bharti Airtel apprometialy 33,000 staff are working, None of them having an idea and ability to resolve the issue, It”s a simple solution to Refund the Advance paid amount immediately to customer, In case you are not providing services.
Request to help to get my hard-earned money as early as possible.
Kindly file the Section 420 in the Indian Penal Code deals with Cheating and dishonestly inducing delivery of services.
