Airtel wrong recharge, off sim card, recharge refund

Name of Complainant Dilip Kumar Prajapat
Date of ComplaintOctober 17, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Dilip Kumar Prajapat:

Wrong recharge has been done by me on one of my airtel number

Date 28/09/2023 on 11.27 pm
Airtel recharge +91 72978 30037
Amount 239

I recharged ₹ 239 on Airtel number 7297830037 on 28.09.2023, and the recharge was completed but it should not have been recharged because that Airtel number is completely closed.
Airtel number 7297830037 is not active in any way, this number is not in use in any way, so the recharge done on this number is not for use in any way.
So this recharge is completely inactive

Please pay this recharge back to my account.

I need some information regarding your policy and terms and conditions.

Would I like a copy of your recharge refund policy from your terms and conditions?

Whats are recharge refunds as per your terms and conditions?

Under what circumstances recharge is reimbursed to the customer as per your recharge refund return policy?

A written copy of the terms and conditions of your company recharge refund return policy is required.

Please attach a copy of your recharge refund return policy to me with the mail.

Image Uploaded by Dilip Kumar Prajapat:

Airtel wrong recharge, off sim card, recharge refund

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