| Name of Complainant | |
| Date of Complaint | July 8, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Sir,
I have a Prepaid Airtel Broadband Connection since November 2021 in Ajmer (Rajasthan).
Last Friday 1st July, 2022 internet services stopped so I raised a complaint with Airtel on 2nd July 2022. I was informed the complaint will be resolved by Monday 4th July, 2022. No one from Airtel contacted me on Monday. So I raised another complaint and I was informed the complaint will be resolved in another 4 hours. Today is 7th July, 2022 and still the complaint has not been resolved. I called up Airtel today morning at 7:30 am and I was informed the complaint will be resolved in another 4 hours. It was not resolved in 4 hours or did anyone from Airtel attempt to contact me, so I called up Airtel again, they want another 4 hours. When will their 4 hours end? Airtel customer support has agreed to call back in one hour. They called and committed to internet being restored by 5:00 pm. Now it is 9:30 pm and it is still not resolved. Since Airtel is not repairing the fault, please have Airtel refund the advance payment for the month and have them close the account.
Regards,
Pankaj
Airtel ID 014510128821_dsl
