Name of Complainant	Varsha
Date of Complaint	October 8, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi Team,

I had opted for Airtel WiFi connection on 22nd September 2020 and promised me that the speed would be 100mbps. However later on Airtel told me it would be 40mbps and not 100!
once the connection was installed and checked the speed it was 16mbps.
And now Airtel is telling me that they’ll be charging me for a month because nobody contacted me nor resolved my issue for a month. And now they’re charging me one month fees for doing nothing and then cancelling my network!
can someone please look into this and take appropriate action?

personal details-

name – varsha

number – 9742352097

attaching the screenshot of the speed and also the screenshot of the request I raised to cancel in next 5 days!

Image Uploaded by Varsha: