| Name of Complainant | |
| Date of Complaint | January 22, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Appellate AIRTEL & Nodal Team,
kindly reply back
You guys think as a customer WE ARE MAD AND YOU ARE MASTERS IN MANIPULATING PEOPLE
Q1. From how many DAYS my querry is going on
Airtel Response:
Q2. Ms. Priya from nodal team said she is going to reply to the conversation held on 11Jan 2019 at around 6.30pm
Airtel Response:
Q3. I have been asked to not pay BILLS from NODAL team till all communications are done
Airtel Response:
Q4. Ms. Reshma agreed number has been updated
Airtel Response:
Q5. Has TRAI allowed to UPDATE NUMBERS or CHANGE DATABASE without customers consent…?
Airtel response:
Q6. Why did the Customer support agent changed without confirmation?
Airtel response:
Q7. Nodal Team Priya agreed that she had checked and audited AUDIO and confirmed that the agent was informed from customer to not touch the database multiple times, yet customer care agent had changed without confirmation
Airtel response:
Q8. Even the NODAL AGENT had manipulated the database and put it across stating customer has changed this.. Twitter audio attached
Airtel response:
Q9 no reply from team on Billing confirmation
respose:
Q10. As per communcation from Customer Care Land Line AGENT : Ms,.Afreen, a new mobile number is associated with my billing starting with 7xxxx Please confirm
response:
Q11. Y no response from nodal team for previous questions
response:
Q12: Kindly help me in understanding how did your company get my details
Question> when the same was not shared from my end
Airtel response> ………..
Question 13>
Yet you guys have not clarified on bill amount
399+18% gst= 490-100 life discount is 390 * 2months also goes only for 780 and not 1180 as informed
Airtel response> ………..
Question 14>
Your team has not confirmed to me in email how 1180 was arrived
Airtel response> ………..
Question 15>
To my shocker, i was informed by customer care person that some other number starting with 7xxxx was added to my profile
Airtel response> ………..
Question 16>
Kindly help me sort this one and clarify on how others bill gets associated to my account
Airtel response>………..
Question 17>
Has my bio metric information comprimised by airtel.
Airtel response>………..
Kindly share your response
Dotted line ( ………..) is where you can provide your response
Do not Dishonor Customer as your CC, NODAL, APPELIATE teams have been doing
———————-below details are the dates email received————————-
to nodal On Fri, 02 Nov 2018 at 03:32 PM from rakesh
From: appellate <appellate@in.airtel.com<mailto:appellate@in.airtel.com>>
> Date: Sat, Nov 10, 2018 at 12:18 PM
On 11/15/18, appellate <appellate@in.airtel.com> wrote: H. Deepika
> Dear Rakesh Roshan,
On Sat, 10 Nov 2018 at 05:40 AM
On Mon 5 Nov, 2018, 1:56 PM appellate,
On Thu 29 Nov, 2018, 3:43 PM appellate <appellate@in.airtel.com wrote: GOUTHAMI
On Thu 27 Dec, 2018, 4:02 PM appellate <appellate@in.airtel.com wrote: PRAMOD
to rakesh Jan 15, 2019, 7:05 PM from Bipul Kumar
to rakesh Jan 18, 2019, 6:40 PM from Diwan manish
