Airtel sim swap failed 2 times

Name of Complainant Puja Kumari
Date of ComplaintJune 28, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Puja Kumari:

My 3 years old sim Card not working so I have traid to get a new sim of the same Airtel number but 2 times it failed. After submitting 1st time aadhar card & 2nd time voter id card it also failed. I have received below message:-
Dear PUJA KUMARI, validation of Sim swap documents for Airtel Mobile no. Xxxxxxxxxx, with SIM no. Xxxxxxxxxxxxx could not be completed successfully. For more details, contact your point of sale from where Simswap was taken or the nearest Airtel store.

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Airtel sim swap failed 2 times

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