Name of Complainant	Ajay Sharma
Date of Complaint	April 3, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Ajay Sharma:

Hi Team,

I’m requesting to file a complaint as my Airtel SIM card stopped working on 29th Mar which was during the lockdown for Corona Virus. I was not able to use any online applications as for every transaction they were sharing OTP to the AIRTEL number and my airtel sim stopped working. I was not able to use Paytm, Phonepay, ay online money transfer from ICICI or HDFC bank as they were sending OTP request on my mobile number.

I called Airtel team and informed them about all situation and told them I can understand the situation of lockdown and ut I’m not able to do any transactions due to OTP. Even the Airtel application was asking me for OTP.

I requested the airtel team to do any of the below-mentioned options.

1::  Provide me a new SIM as all transactions are pending and affecting me daily.

2:: Extend my plan for 10-12 days because I’m not able to use the Internet for those days and affecting me.

 

In all options, Airtel did not accept any options and all cases End-customer is suffering.

I have called there customer care many times and explained this issue as this is a genuine issue and rare/true issue.

So, team, I request you to take action on these types of firms which are only taking money from end-users and providing zero support to them.

 

 

 

 

 

 

Image Uploaded by Ajay Sharma: