| Name of Complainant | |
| Date of Complaint | August 23, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Hi,
I am Abhinav Shrivastava, I availed Airtel postpaid service since past 5 years.
Recently due to COVID-19 I moved from Hyderabad to Pune, where I received SIM card registration failed due to which all the services has been stopped properly.
When I reached out to the nearest Airtel store, They have issued a duplicate SIM card and taken photo of mine on the spot and uploaded into there request.
After 24 hours, I Could not able to avail all the services into the duplicate SIM card issue Hence I again reached out to the Airtel store and asked for the reason.
They have provided the reason stated – Live photo did not match with the photo ID proof submitted into the system. I have provided my aadhar card with thumb impression at the time of issuing the original SIM.
Now it has been 3 months since I am paying the postpaid bill INR 498 / month. for the services which I am not using.
Airtel Agent Num : PU224
POS_NAME: BAL_ROMPUNChincheadHS24
Submission Date : 21/June/2021
Please help.
Abhinav Shrivastava
Image Uploaded by Abhinav Shrivastava: