| Name of Complainant | |
| Date of Complaint | October 16, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have performed a recharge on 21st Sept and since than the recharge did not happen and amount was deducted.
My mobile: 8452997541
Date of recharge: 21Sept 2021
Order id: 6845958556073181184
Recharge amount: 379
Recharge mode: Airtel App
Money deducted from : Google App
Just for more clarification below is the email from Google pay.
“Hi Suhail,
Thank you for your patience, while we worked to resolve your issue.
As discussed at present, Google Pay merely works as a technology service provider to our partner banks (defined as Payment Service Providers by the NPCI), to allow for payments through the UPI infrastructure. In other words, Google Pay currently is not part of the payment processing or settlement flow and is merely a facilitator.
Having said so, the transactions in question with Google Transaction ID – CICAgOCq69u_Xg, was escalated with Razorpay (Payment Gateway for this transaction) and they have confirmed to us in writing that the funds for this transaction was successfully credited to the merchant’s bank account.
We would request you to re-check with the merchant and in case you need additional assistance on the payment, we would recommend you to reach out to your bank to file a chargeback.
In case of any further queries please revert to this email.
We value your feedback and association with us.”
Image Uploaded by Suhail Shaikh: