Airtel randomly deactivating SIM and charging for new SIM

Name of Complainant Rohan
Date of ComplaintOctober 1, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Rohan:

My SIM got deactivated and I was told by airtel store employee and customer service that the SIM got corrupted and that it happens in smartphones every now and then. They did not do any investigation and charged me Rs 25 for a new Sim. It looks like this is another way for them to monetize. I found similar complaints from other customers as well.

Image Uploaded by Rohan:

Airtel randomly deactivating SIM and charging for new SIM

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