AIRTEL PREPAID RECHARGED ON MOBILE BEFORE EXPIRY– BUT SAYS OUTGOING SERVICES EXPIRED

Name of Complainant ASHRAF M
Date of ComplaintJuly 30, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by ASHRAF M:

My Airtel Number is  7736416679
validity was upto 28-07-2020, and I recharged (PREPAID) via site the same day.
sms followed
‘you have added Rs.558.00 in your Airtel Payments Bank wallet.
Avl Bal Rs.598.00.Txn ID 3804266511 ‘
another sms came saying that txn id is 200728489912
But when tried to make a call on 29-07-2020,it says
‘ your outgoing services has expired’
I have complained through mail also.
Today (30-07-2020) is the third day.Still it says ‘outgoing services expired’.
I cannot make a call and sudden loss of communication resulted in mental agony and monetary loss.This is cheating of customers.

Image Uploaded by ASHRAF M:

AIRTEL PREPAID RECHARGED ON MOBILE BEFORE EXPIRY– BUT SAYS OUTGOING SERVICES EXPIRED

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