| Name of Complainant | |
| Date of Complaint | September 19, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I am pre paid customer of Airtel since last eight years.
I was recharging my Airtel mobile from my main balance only. Last month when I tried to recharge my mobile through main balance I was not able to do it. When I contacted the customer care personnel, they said that recharging from main balance has been stopped. How could you stop the services without intimating to the customer who has been recharging frequently?
Then I was informed by the customer care that they will recharge my mobile through main balance and it was done by your team for one month pack, but I requested for a yearly pack recharge they said they will recharge it in month of September and raised the request.
The yearly pack was not recharged till now, I have been contacting the customer care for past two weeks and they are raising the the request and asking me to wait for 24 hrs, 48 hrs and 72 hrs and it is going like this for past two weeks.
Is this how you treat your customer when you have given confirmation that the recharge will be done. I have also recorded the call with customer care personnel in which they have given confirmation that recharge will be done.
Kindly recharge my mobile with yearly pack of 2498 through main balance else refund my main balance amount to my bank account.
This is making me affraid to trust the airtel services now a days. So please take the proper action on my complaint and take actions as soon as possible
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