| Name of Complainant | |
| Date of Complaint | August 3, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been using Airtel for about ten years. So, I inquired about the Airtel postpaid plan in your Trichy Karur bypass road showroom for internet purposes.
They suggested a 599 plan and proceeded on August 31 and said to me, It will change within hours. So, that’s why I accepted that plan and proceeded.
In this regard, I visited the show room four times (4) and followed up for 3 days. They said your status is in progress and will be complete by today.
But I completed 2 days and have not completed the process. It was inconvenient for my two days of work because there was no internet.
So, I said, Don’t proceed with anything further and I don’t want your service.
I got the same service within 20 minutes from the other network and continued my work. I’ve already informed your team; don’t proceed further.
My number changed from prepaid to postpaid, and now that is useless to me. Please revert to prepaid and investigate that issue and take the necessary action.
Stil, I am not getting additional sim .
I have all the conversation proof. If you need it, I will share it.
Ticket Id : 21-48539221897256
Plan no : 9443921608
Note : You look at the CCTV camera; the flies are in the showroom, and I, along with your employee, am driven away.
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