| Name of Complainant | |
| Date of Complaint | December 27, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am am airtel user and I have been using my number for a really long time now. I was using postpaid service and visited an airtel store to get my service switched to PREPAID. I visited the store on July 2 and the agent accepted my request. He initiated the process and I received an OTP from airtel to confirm my conversion. I shared the OTP with th agent (name Anil) and he let me know that the conversion will take place in 3 days. He even told me that I’ll have to do a first recharge in order for my prepaid service to work. I paid him 350 rs for that. (Charges of the pack were shown on a tariff card). Now after I left the store, I was under the impression that my service will be changed from postpaid to prepaid in 3 days as promised by the agent in the store.
After this, the very next month – on July 20th (airtel’s billing cycle is from 20th to 19th of every month), I received a notification that I have INR 450 outstanding for the current month (July). I was shocked to see this and therefore, visited the airtel store again. The agent told me that there is some issue and that it’s temporary. He fixed the issue, but I later realized that the fix was not permanent. Next month again, I had an outstanding and my outgoing incoming services were blocked. I again visited the store, he said he’ll fix the issue and again I thought that he’ll do it for real. But he’s didn’t, and every month I kept receiving outstanding balance notifications to an extent where now my number is suspended.
Sick and tired of this back and forth, I visited another airtel store and they asked me to send an email to 121@in.airtel.com which I did. They now keep asking for the store details which I have shared. I ask them for a callback on the alternate number but they don’t even do that.
I don’t understand why am I suffering for the mistake /inefficiency of one airtel’s agent. If he didn’t submit my request for change from postpaid to prepaid, should airtel not catch hold of him? Their customer care just keeps telling me that they didn’t receive the request for conversion, but I have an OTP from airtel’s side asking for permission. Why is a customer facing trouble because of gaps in their operation methods???!
This is my last resort to having my issue fixed. Please have them look into the concern.
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