| Name of Complainant | |
| Date of Complaint | July 27, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I am using Airtel Connection from last more than 10 years and have never faced such an ignorance on the customer request. I have raised a request for plan change from Rs.1099 (100GB) to Rs. 999 (200GB) on 8th May and post that I had many conversations with Airtel Customer Care executives through Call, Email and Twitter but even after more than 2.5month Airtel is unable to change my plan and keep on charging me on higher plan. They should compensate the charges as well as pay me a penalty for the service and the pain I have gone through with their teams.
They are able to call me to pay the monthly charges but no one is able to reach me for this complain and mentioning that they called but I was not reachable. Even I did not receive any miss call alerts on my phone too.
Secondly they want to call me based on their convenience and availability instead of the time slot I have provided them which is during mid day on any day.
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