Name of Complainant	Durgendra Kumar Singh
Date of Complaint	December 25, 2021
Name(s) of companies complained against	Airtel Payment bank
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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I had purchased a gift voucher from airtel payment bank wallet on 7th nov 2021 for my relative but still he didn’t get the voucher on his mail id , as i have already mentioned in trail mail that i am getting every mail except gift voucher from last one month I am regularly sending mail and doing call with customer care but problem not resolve .
After every mail they suggesting to wait for 48 hours and today lots of 48 hours has been crossed . They are playing with us and not providing solution . I have been logged many calls for this and every call has been closed by airtel team without any proper solution . Now I am going to escalate issue at higher level because my hard earned money stuck in this transaction . Please provide me the gift voucher or sent back my money in my wallet so that I can use it for mobile recharges .
Please confirm how many hours you have required to resolve the case and also ask airtel team how can they are closing all tickets/complaint without solving the problem of customer . and also confirm me how many days you have required because it has been crossed more than 27 days and i am getting solution .

Ticket no also mentioned for your reference .
Case-13216834,13094249,13096535, 13149938.

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