| Name of Complainant | |
| Date of Complaint | November 13, 2023 |
| Name(s) of companies complained against | CTRAZORPAY |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Razorpay Team, Rs 1312 was detected from my Airtel Payment Bank. When an inquiry was made with Airtel Nodal Officer in this regard, it was told that the money has been transferred to your company, the details of which are given below. Please tell me from where is this? Money has been deducted by the company and the e-mandate service has not been activated, then how did it get activated? Your company’s account number is being sent. Please tell me whether the money has been deducted by the company and which company has received it. And nodal team investigation Report pdf attached please check
Dear Customer, This is with reference to your complaint regarding e-mandate issue for your Airtel Payments Bank saving account no. 7595820412 We do understand your concern. Please find below mentioned details of e-mandate opted by you: – ID: 38796 – CR_ACC_IFSC: CITI0RTGSMI – CR_ACC_NAME: Razorpay software pvt ltd – CR_ACC_NO: NACH00000000013149 – CREATED_AT: 05-05-2023 43:56.3 PM – DEBIT_ACC_NO: 7595820412 – DEBIT_ACC_TYPE: SBA – DEBIT_NAME: Santosh Kumar sah – FNL_COLLTN_DT: 2038-01-19+05:30 – FRQCY: ADHO – FRST_COLLTN_DT: 2023-05-05+05:30 – MANDATE_STATUS: ACTIVE – MAX_AMT: 10496 – UMRN: AIRP7010505230000303 – UPDATED_AT: 05-05-2023 43:56.3 PM – ENTITY_NAME: Razorpay software pvt ltd – PURPOSE: API mandate – CHANNEL: NB
Customer Name Santosh Kumar sah
Airtel Payment Bank account number is 7595820412
IFSC AIRP0000001
Customer Alternate Contact +917595820412
