Since July, 2020, I have been facing network problems. I have raised a complaint about it at 121 (Airtel’s Customer Care Centre), only after 15 days of my connection. After that I updated my complaint more than 10 times at 121.

Whenever, I called, I was given a promise to fix the issue within 6 hours.

even, when I warned them to go to consumer court they were taking things very casually. I don’t understand why your employees always give false promises to the customer.

One of the huge drawbacks is whenever, I raise a request for the call back from the supervisor they won’t even bother to give a call back.

I have raised a request for a call back at least 5 times and I haven’t heard back even once.

Here are the dates of my complaint regarding network issues.

 28th July, 4th sep, 4th oct, 6thoct,  14th Oct & 17th Oct.

They have changed 3 routers between Sep 7th – 14th oct. When asked by the technician for a permanent solution he said they don’t have a permanent solution to provide a good quality router. He said the company doesn’t provide good routers and as a customer we need to keep changing routers whenever we face issues.

One more drawback is when I called for a new connection, the technician said my plan would be upto 100mpbs and later after I took connection they said it’s 40mbps plan. They charged me some 8000/- change. But, the speed I was getting was 1mbps, 5mbps, 0.99 mbps, 4mbps, 2mbps,1.64mpbs and very very frequent disconnection from the network.

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