| Name of Complainant | |
| Date of Complaint | March 25, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had given a request to change my post paid airtel connection to pre-paid on last Friday (22nd March). Not sure what changes Airtel has done my phone stopped working from Saturday saying i do not have balance. I tried re-charging multiple time ranging from 100 to 1000 with no luck. Calling the customer care too did not help much. Then i finally send email complaint.
I got a response yesterday (24th March) that they are working on this and will be resolved by 27th March.
That is a a good 6 days without any connection. In today’s age and time it is very difficult to stay without mobile. Now all the callers get a message that i do not have balance or something like that – A message that’s forced upon due to provider issue. Since my number is more than a decade old i receive all my call on the same number.
Message from Airtel :
I would like to inform you that your concern has been registered with reference number CPONR30324342699 and the same would be resolved by 27-03-2019 at 11:40 AM.
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