Airtel not resolving my service request and deducting money for which i am not suing the service

Name of Complainant Sandeep Dev
Date of ComplaintMay 29, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sandeep Dev:

Hi,

I am using airtel from past 8 years . My airtel number is 9901378790. From past 2 months i am not able to make or receive call from my home which is GM Infinite ,Ecity Town ,Electronic City Phase-1 ,Bangalore.I ahve to get out of my house and walk down to make or receive the calls. I have raised a complaint and which is never resolved(complaint no: 31-2843924699791). I tried ti raise complaint by calling 121 /198 and i am not able to talk to a customer service person as the option is not coming. Every month they are deducting my money with out I am making calls or using the internet. The range was okay before 2 months but from past 2 months no range to make or receive calls. In the covid out break i am doing work from home and when the power goes off i have no way to connect to internet using Airtel. I want to get this issue resolved as soon as possible and refund the money which i never used for calling or using internet for past months.

If they cannot resolve i am ready to move to other providers.

 

Thanks

Sandeep

9901378790

sandeepdevblr@gmail.com.

Image Uploaded by Sandeep Dev:

Airtel not resolving my service request and deducting money for which i am not suing the service

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