| Name of Complainant | |
| Date of Complaint | June 15, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madame,
I have been trying to get my Airtel broadband service deactivated/discontinued. I have initiated the request on 8th April 2020 by emailing to 121@in.airtel.com. After getting no response for two days, I included the nodal desk mail- nodalofficer.upw@in.airtel.com.
I got an auto generated reply to include some SR#. Now, as I understand SR # will be given by customer care executive, but there is no way to reach customer care by calling 121. They give IVR options and in those there is no option to deactivate the services or raise a complaint. All it does, it recommends to use Airtel thanks app, but again there is no option to deactivate the services on that app.
So, on email, I responded back the same thing that how I am supposed to provide any SR#. Now, constantly I am getting calls to pay for the three months bill generated from Airtel collections department. When I tell the guy from the collections department about this issue, he just starts giving the advice about calling 121, sending mail to nodal desk, etc which I have already done. After that, he does not have any solution and he hangs up.
I have got all the recordings and mail chain, if required. I do not want any more complexity over this issue. All I want is that it gets settled in a reasonable way.
My broadband connection details are-
