Airtel network outages

Name of Complainant Sankha Dasgupta
Date of ComplaintSeptember 26, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sankha Dasgupta:

Hii Airtel Team,
Recently am experiencing very poor internet connection though I am having enough Data ( 1.3 G.B Daily data left for 42 days) balance in my Account. One webpage( Google Homepage)is taking approximately 3 minutes to open in my mobile. My handset ( Samsung Galaxy ) is quite advanced with 4G Dual standby + 8 GB RAM+ 128 GB Internal memory. I must say, by day Airtel Network coverage is detoriating in Kolkata Circle,whereas Reliance Jio is offering superb Network coverage. I have experienced that even most of the times in my same handset. Through Airtel thanks app several times I have provided feedback regarding poor internet services in my handset but as of now no resolutions has been provided. Even now calls are started getting dropped . Senior management intervention is required on the same .

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