Dear Customer,

Greetings from airtel!

This is in reference to your email regarding network issue for your airtel mobile number 9871473070.

As discussed on number 9871473070, I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours.

We appreciate your cooperation till such time.

Thanks for reaching out to us.
Best Regards,
R S S Somayajulu
Advisor : Customer Experience
Bharti Airtel Ltd

On Thu, 14 Jun 2018 at 04:35 PM <tiwari2k1@gmail.com> wrote:

Hi Team,

After following up with your team since last 5 days, I am not getting any resolution and your team members are also not behaving properly. They are not attending the issue on seniors are also behaving like unprofessional like – Varun – Team Lead – Network team. I am following hard to get resolved my issue, because I am suffering and my work is getting hampered.

Just to give zist of issue, I have changed my plan 4-5 days back and since that movement, my internet data got effected and working very slow with around 3 – 5 K/s. I complaint then and there on 121 and your ppls were giving me many options and tricks and hit and trails for 3 days and they have raised my complaint on 3-4th day of the issue and now they are waiting for max SLA time of that complaint.

I have 3 post paid and 4 pre-paid connection since long time. Now due to such behaviors, I am thinking about porting my number to some other service provider, if you could not be able to address my issue too.

I am also going to call on Appellate Officer – Naveen Pathak (9958444865) – Delhi-NCR.

Waiting for your response.

Ajay Tiwari

9871473070

———- Forwarded message ———-
From: 121 <121@airtel.com>
Date: Tue, Jun 12, 2018 at 5:58 PM
Subject: Re: Update: SIM change done for your airtel mobile
To: Ajay Tiwari <tiwari2k1@gmail.com>

Dear Ajay Tiwari,

 

Greetings from Airtel!

 

This is in reference to your email informing us about not being able to use data service from your mobile number 9871473070.

 

As discussed on 9871473070, I regret for the inconvenience you have experienced.

 

Our records indicate that there is already a complaint registered and the reference number is SR 85836099. Kindly note that, you will receive an update from our team on the status of your complaint by 16-06-2018.

 

Thanks for reaching out to us.

 

Delighted to assist you.

Best Regards,
Romario Dsouza
Advisor : Customer Experience
Bharti Airtel Ltd

On Tue, 12 Jun 2018 at 10:25 AM <tiwari2k1@gmail.com> wrote:

Hello Team,

Thanks for the same.

However, just to inform you that, I have changed my Bill Plan 2 days back and since then, my Internet is not working properly, it’s very slow, speed is around 3-5 Kb/s only.

I have raised this concern and changed my SIM as well, I have also checked on other mobile device too, but still same issue.

I have 3 postpaid and 3-4 prepaid connection with Airte, out of them, 3 postpaid connection are in 799 plan and due to this issue, I am not able to do anything related to internet since last 2 days and effecting my work too.

Could you please escalate the issue on high priority and do the needful. Or, if you could not be able to do so, then please let me know, I can think about other options/service providers.

Please arrange callback and escalate is this.

Regards,

Ajay Tiwari

+91-9871473070

On Tue 12 Jun, 2018, 12:31 AM , <info@in.airtel.com> wrote:

Dear Customer,

This is in reference to your request for SIM card change for your airtel number 9871473070 vide order no. 760123451.

Congratulations! SIM for your airtel mobile has been changed from 8991101202292788322F to 8991000901280155616U. Please insert the new SIM in your device to continue enjoying the services.

For further queries, please feel free to write in to us at 121@in.airtel.com

Warm Regards,
airtel – the smartphone network

Please note, if you are not the intended recipient of this email, do drop us a mail at121@in.airtel.com. We will ensure immediate account updation at our end. 

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