Airtel is stealing data packs from customers

Name of Complainant sepas
Date of ComplaintAugust 2, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by sepas:

I’ve been in Uganda as a tourist and in less than a month my whole 45 GB data pack was finished though I didn’t do anything specific. Just WhatsApp chats and every now and then surfing the internet. I got suspicious and checked the data usage of my phone and saw only 8 GB of data was used by my phone during the period. Then I bought another data pack and turned off my phone’s data for a day. After that I saw I lost 1GB of data though my phone’s data was off. Shame on Airtel

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Airtel is stealing data packs from customers

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