| Name of Complainant | |
| Date of Complaint | January 25, 2024 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I faced multiple challenges with airtel xsafe
1. Fraud Market team fraud: I have been told that installation will be done on the same day. But, once i made the payment, there was no call, no follow-up for couple of days. I even made complaint but no response call from the team.
2. Fraud Installation Engineer: I have been told that airtel records 7 days data. But, he has not specified that recording will only happen if camera detects any motion. Engineer hides this information.
3. Fraud Customer Service: I even made complain regarding their marketing team, but they intentionally did not registers it. secondly, I made complain since camera motion detector is not working. I have not got any follow up call.
None of the complain got resolved and there were no follow-ups.
I need full refund of the service. ( Rs 4000 paid for one year) and strict action to be taken against these fraudsters. Kindly help here.
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