Airtel forced customer to take unlimited pack for sending SMS

Name of Complainant Ankit Kumar
Date of ComplaintDecember 25, 2021
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Ankit Kumar:

I have been using airtel prepaid sim from last 10 years. Now a days airtel is trying to loot customer by raising the monthly pack recharge amount. But this time they have stopped the SMS service for customers who don’t have unlimited packs. Even if i have balance i am not able to send SMS. Due to which i am facing issue for verifying my upi account(that required sending SMS from our own mobile for verification).
Request consumer court to resolve this issue as for sending 1-2 sms one has to recharge for more than Rs200.
This ia real cheating with customers.

Image Uploaded by Ankit Kumar:

Airtel forced customer to take unlimited pack for sending SMS

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