Airtel DTH not recharged but amount deducted from the bank account

Name of Complainant RITIKA
Date of ComplaintOctober 3, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by RITIKA:

On 1st Oct 2020, I tried recharging my DTH for INR  250 through MyAirtel app at around 8.00 pm.
The payment mode was Google pay. 250 got deducted, but the transaction history in Myairtel app shows nothing.
Airtel has not provided the service even after deducting the money. The transaction with TXN ID:027517186687 was successful.
  1. I have attached the messages from Google pay

Image Uploaded by RITIKA:

Airtel DTH not recharged but amount deducted from the bank account

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