| Name of Complainant | |
| Date of Complaint | September 6, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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DTH – deposit refund
Name of Complainant Priyanka
Date of Complaint September 6,2023
Name(s) of companies complained against Airtel
Category of complaint Miscellaneous
I have been using Airtel dth since 2015. In 2021 they called me and said I have to upgrade my set top box to airtel extreme for better channel quality. Their quality got worse so since last month I am using jio.
During the plan pitch, the sales team has told me that I can upgrade my existing dth box by paying just Rs 1500 only which is a security deposit and is completely refundable. The only eligibility criteria told me was to continue this one plan for 1 year and keep the services active. Now they are refusing altogether, and not even replying.
This is apparently the fraud airtel is committing to woo the new (or upgrade old) customers.
Due to this serious fraud from the airtel side I am having too much trouble and mental trauma. In addition, the airtel representatives have harassed me, passively, so much (which is still ongoing and increasing many folds each day passed) that I can’t rest properly. I want my Rs 1500 back and the compensation for everything I am facing.
However, with that being said I will keep on continuing the fight up until I get proper resolution.
Image Uploaded by Priyanka Avinash: