Name of Complainant	Lawal oladunni Halimat
Date of Complaint	March 29, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I got a router (broad band) and I usually do the normal #10,000 subscription to get enough data, not until I got a message lately for double data which states I should subscribe with #5000 and get 30Gb instead of 15Gb.

I felt it was a relief due to the COVID19.

I paid for #5000 to get 30Gb and I got 15gb. Despite showing the message to the attendant at the airtel office she told me there was nothing she could do. I fell so cheated. If my number was not among those fit for the promo why was I texted?

Attached was the messages I got like 3tikes and the receipt of my payment.

regards,

Halima.

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