| Name of Complainant | |
| Date of Complaint | March 8, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am an Airtel mobile consumer bearing mobile number 8895215130 for the last 3 months. All the Airtel data packs are priced very high. I have been recharging the unlimited data packs for the last few months. Inspite of that, I am not receiving the advertised services.
Here are the listed defects in the services offered by them:
Internet speed is 200kbps at my location in Berhampur, Odisha (unlike the advertised speed of 4-5 Mbps),
MyAirtel app is not opening up in my device (it should give info regarding data, balance and complaints)
198 complaint number which is a paid number to place complaints with the customer service. I am asking why should it be paid to talk with customer service. Are they running call girl sevices?
Frequent call drops, noisy calls and signal fluctuation.
I have been complaining to their Appellate Authority regarding these deficiency in services but still I haven’t received a satisfactory response till now. They simply acknowledge the deficiency in services but it hasn’t been resolved till now except the speed issue which shows drastic fluctuations. The speed is very good only at night during 12A.M. – 8A.M. And after 7 P.M. some days the speed drastically gets reduced to around 30kbps and that gets reset at midnight.
Adding to these complaints, I am not getting the promised data services since Monday i.e. 4th March, 2019.I have been asking to rollover the data or pay the compensatory price. But they have denied this sort of compensation every time I have asked them to do so.
Please guide me what can I do next.
I have complained at the National Consumer Helpline and the government’s public grievance portal but still the best resolution offered to me until know is to visit the consumer forum. Going physically to the consumer forum for every other problem everyday is not a feasible solution being offered to me is what I feel.
