| Name of Complainant | |
| Date of Complaint | June 7, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Yesterday I recharged Airtel and it was a pack of 249 rupees for 28 days.Today I am checked data usage through airtel Thanks app and it shows that there are only 26 days left. i don’t know how its happened. i lost 1.5 gb for one day due to this. This is not fair and please do anything to stop these practices.
I kindly request you to give me an extra one day pack availability for my loss. otherwise i want to complaint in fornt of conumer court about this with proof that i have.
Image Uploaded by Adarsh pb:
Dear Airtel Customer care team,
i have recently ported my no 9654391644 vodafone postpaid to airtel postpaid monthly plan 399 which includes 20+20GB data per month as informed by customer care store at panjim Goa.
I didn’t know how 40GB data was consumed??
Hello Sangeeta Khamcha,
Warm greetings from Airtel!
I’m Surya, your Airtel experience advisor.
I’m writing to you regarding your email on data usage for your Airtel Mobile number 9654391644.
Kindly note the data of 40 GB credited into your account on 19-05-2020 itself.
And for the period of 18-05-2020 to 17-06-2020 the 40 GB of data will be valid. In case of any remaining data will be carry forwarded.
As of today 37.5 GB of data is consumed and the balance data available is 2.5 GB.
Further your data will be refreshed on 18-06-2020 and 40 GB data will be renewed.
Please note after consumption of 100% of data and any data usage found after that you will be charged under volume based charges.
Further check your daily data usage anytime with a simple click on Airtel Thanks App – easiest way to track usage, manage your account, check plan details, view and pay bills, claim rewards and much more.
To check data usage now, click https://www.airtel.in/5/S_DataBalance
Hope it helps!
Best Regards
Surya
Adviser – Customer Experience
Bharti Airtel Ltd.
Problem hasn’t resolved & I have to buy another data pack of 100rs after spending almost 500 per month my monthly plan.
Customer care is such irresponsible. Just dropped the mail. Customer care needs to resolve & so the closure.